How made to order works
Nothing here sits in a warehouse waiting for you. When you order, your piece is made in the stone, metal and size you picked, then checked and shipped. It is at your door within 30 days, with free shipping in the US. A custom design takes about 4 weeks after you approve the drawing.
- At your door within 30 days, free US shipping
- Your stone, metal and size, made once, for you
- Sterling silver returns within 30 days; 14K gold and platinum made to order are final
- No resizing later, so size it right first
Why we make each piece to order
Making a ring after it is ordered means you get the exact combination you chose: a halo in 14K rose gold with a lab-created sapphire, or a plain solitaire in silver with moissanite. A store that keeps stock can only sell what is on the shelf. It also keeps our costs down, because we are not paying for rings nobody picked.
The tradeoff is time. If you need something by a date, order at least 30 days ahead.
What happens after you order
| When | What happens |
|---|---|
| Day 0 | You order. A confirmation email arrives with your order link, where you can see its status any time. |
| First days | We review the order. If something does not add up (a size outside the range, a note we need to ask about), we write to you before anything is made. |
| Next | The piece is cast in your metal, the stones are set, and it is polished, then checked against your order (stone, metal, size, engraving if any). |
| Ship day | It ships free in the US, and tracking is emailed the day it ships. |
| Within 30 days | It is at your door. A custom design takes about 4 weeks after you approve the drawing. |
You can check where your order is on the order status page with the link from your email.
Get the size right before you order
We do not resize. Every piece is made overseas, so a resize would mean sending it abroad and back, which costs more than it is worth and takes weeks. That is why the ring size you pick at checkout matters. Our ring size guide shows how to measure at home and what to do between two sizes.
Returns and the 30-day guarantee
- Returns: sterling silver and in-stock pieces can come back within 30 days of delivery, unworn and in their original condition, for a full refund to your card. There is no restocking fee.
- Not returnable: 14K gold and platinum pieces made to order are made for you, so they cannot be returned. Engraved and custom pieces too.
- Defects: for 30 days from delivery, a manufacturing defect (a loose or fallen stone, a broken prong or clasp) gets a replacement or a full refund. This covers every piece.
- After 30 days: we can still arrange a repair or a re-plating for you. We quote the cost first, you pay what it costs us, plus shipping both ways.
The full wording is on our shipping and returns page.
Questions people ask
How long does a made to order ring take?
It is at your door within 30 days of your order, with free shipping in the US.
Can I return a made to order piece?
A sterling silver piece, yes: unworn, within 30 days of delivery, for a full refund. 14K gold and platinum pieces made to order, engraved and custom pieces cannot be returned.
Can you resize my ring later?
No. We do not resize, so measure your finger carefully before you order. The ring size guide shows how. After 30 days, we can still arrange a repair or a re-plating, quoted first: you pay what it costs us, plus shipping both ways.
What if my piece arrives with a defect?
Write to us within 30 days of delivery with your order number and a photo, and we replace it or give you a full refund.