Terms

Terms of sale

Your agreement with Azov Diamonds. Placing an order means you accept these terms.

Last updated September 24, 2026

Who you buy from

Your order is an offer to buy, accepted when payment succeeds and we email your confirmation.
We may decline or cancel before shipping (stone or metal unavailable, wrong price, failed fraud check). If we cancel, we refund everything you paid.
Limit: 5 of one piece, 10 pieces per order. For more, write to us.
Cancel for a full refund until we start making your piece: write to us with your order number.

Made to order pieces from the store arrive at your door within 30 days; in stock pieces ship in 1 to 3 business days; custom pieces take about 4 weeks. The date shown is an estimate, not a promise. If we will be late, we tell you, and you may cancel for a full refund before it ships.
Handmade: measurements can differ slightly from the listing.
Moissanite is sized by diamond-equivalent weight: "1 ct" is the size of a 1 ct diamond (6.5 mm round). Actual weight is about 10 to 12 percent less. Lab-created sapphire, ruby and emerald are sold by actual weight.
All stones are lab-made. No mined diamonds.
Photos show the design. Colors vary by screen.

Prices are in US dollars. You pay the price shown at checkout, set by our server. Sales tax, where it applies, is added at checkout.
If a price is clearly wrong (typo or system error), we need not sell at it. We tell you and either cancel with a full refund or, if you prefer, fill the order at the correct price.
Prices can change, but never on an order you already paid for.

Paid in full at checkout through Stripe: card, Apple Pay or Google Pay. We never see your card number.
Your bank may ask you to confirm (3D Secure). Some orders are held for a short review, and we may ask you to confirm your identity or address. Orders we cannot verify are canceled and refunded.
Custom pieces are paid as quoted: in full, or a deposit when you accept the quote and the balance when ready.

Free shipping in the US. Tracking is emailed the day it ships.
The parcel is our responsibility until the carrier delivers it, then yours. Lost or damaged: tell us and we make it right.
Returned undelivered or for a wrong address: we reship or refund.

30 days from delivery, no restocking fee, for unworn in-stock and sterling silver pieces in their original condition.
14K gold and platinum pieces made to order, engraved and custom pieces are final sale.
Write to us with your order number; we reply with where to send it. Ship with tracking.
Once it arrives and we check it, we refund the full price to the card you paid with.
If we sent the wrong piece, we pay return shipping. Returns page.

30 days from delivery: for a manufacturing defect (a loose or fallen stone, a broken prong or clasp) we replace the piece or refund what you paid.
Not covered: impact or chemical damage, normal wear such as scratches.
Covers engraved and custom pieces too.
To claim, write to us with your order number and a photo.
After 30 days, we can still arrange a repair or a re-plating for you. We quote the cost first, you pay what it costs us, plus shipping both ways. We do not resize.

Final sale. 14K gold and platinum pieces made to order, engraved and custom pieces are made for one person, so they cannot be resold. The 30-day defect guarantee still applies.
We engrave exactly the text you enter. Check it before you pay; if it is wrong, tell us the same day.
Custom pieces follow our written quote. Its description, price and timing are part of these terms.

Problem with an order? Write to us first. We resolve most within a few days.
If you open a chargeback, we stop work and shipping on that order while it is open, and give your bank the order details, delivery tracking and photos of the sealed parcel.
We cancel orders paid with a card that is not yours to use, and may report fraud to Stripe and the authorities.

For any order, our responsibility is limited to replacing the piece or refunding what you paid for it, as far as the law allows.
Nothing here removes consumer protection rights that cannot be waived.

Oregon and US law govern these terms.
Disputes we cannot resolve together go to state or federal courts in Oregon, unless your state's law lets you bring them where you live.
Small claims court is always available for claims that qualify.

We may update these terms and the date at the top. Your order follows the terms shown when you placed it.

Questions: contact page. Azov Diamonds, Oregon, United States.