Shipping and returns
Shipping, returns and our guarantee.
Shipping
- Free shipping in the US. Tracking is emailed the day it ships.
- Made to order: within 30 days. In stock: ships in 1 to 3 business days.
- Custom: about 4 weeks after you approve the drawing.
Returns
- Sterling silver and in-stock pieces: 30 days from delivery, unworn, in their original condition.
- Full refund to your card, no restocking fee.
- Write to us with your order number and we reply with where to send it. Wrong size? Return it unworn and order the right size.
30 day defect guarantee
- For 30 days from delivery, a manufacturing defect (a loose or fallen stone, a broken prong or clasp) gets a replacement or a full refund.
- The guarantee covers how the piece was made, not resizing, repairs, knocks, chemicals or normal wear.
- Write to us with your order number and a photo.
Repairs after 30 days
- After 30 days, we can still arrange a repair or a re-plating for you. We quote the cost first, you pay what it costs us, plus shipping both ways.
- We do not resize, so choose your size with care. Our ring size guide shows how to measure, and a metal ring sizer set costs under $5 on Amazon.
- Write to us with your order number and a photo, and we reply with the cost.
What cannot be returned
14K gold and platinum pieces made to order are made for you, so they cannot be returned. Engraved and custom pieces too. The 30 day defect guarantee covers every piece: a loose or fallen stone, a broken prong or clasp gets a replacement or a full refund.
Payment
Cards, Apple Pay, Google Pay, or pay over time with Klarna (or Afterpay on in-stock pieces), through Stripe. We never see your full card number.